Faq Questions Concept Min (1)

Frequently Asked Questions

Pickup & Delivery

We offer pickup and delivery service seven days a week between 6:00 p.m. and 8:00 p.m.

It is one day turnaround for recurring customers. It is 2-3 days for as needed customers. Unless you pay the $5.99 expedite fee then you can get your laundry back the next day.

There is a $45 minimum order.

It is only $1.89/lbs. for recurring customers and it is $1.99/lbs. for one off customers. 

No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.

It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services. 

Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items. 

No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service. 

Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.

Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out. You will get a free laundry bag after you place your first order.

Yes. You can suspend your pickup until you return from your vacation.